Privacy Policy
Last updated: April 9, 2026
Introduction
PennKraft Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
Information We Collect
We may collect the following types of information:
- Name and contact details (email address, phone number, mailing address)
- Service requests and support history
- Payment and billing information
- Technical and diagnostic information gathered during support sessions
- Usage data related to our website (cookies, analytics)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our IT services
- Communicate with you about your account, requests, and appointments
- Process payments and send invoices
- Send service updates, security alerts, and promotional communications (with your consent)
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All remote support sessions use industry-standard encryption, and we restrict access to personal data to authorized personnel only.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@pennkraft.tech
- Phone: (925) 567-4542