Frequently Asked Questions
Find answers to common questions about our services
What areas do you serve?
We primarily serve the East Bay area including Walnut Creek, Concord, Pleasant Hill, Lafayette, and surrounding cities for on-site services. We also provide remote support services nationwide.
How quickly can you respond to service requests?
We offer same-day service for most requests. Emergency support is available for critical issues affecting your business.
Do you offer remote support?
Yes! We provide secure remote assistance for many issues. Your passwords and sensitive data stay completely private — we never ask for them. All sessions use 256-bit encryption.
What are your service rates?
Our rates vary by service type and complexity. Visit our pricing page for detailed rates, or contact us for a free consultation and accurate estimate.
Do you work with both businesses and individuals?
Yes, we provide IT services for both business clients and individual home users.
What types of computer problems can you fix?
We handle hardware repairs, software troubleshooting, virus removal, data recovery, network issues, and much more. If we can't fix it, you don't pay.
Do you build custom websites?
Yes! We specialize in custom web development using modern technologies like Next.js, React, and Astro. All sites are responsive, SEO-optimized, and performance-tuned.
What payment methods do you accept?
We accept credit cards, debit cards, and electronic payments through our secure payment system.