Frequently Asked Questions

Find answers to common questions about our services

What areas do you serve?

We primarily serve the East Bay area and also provide remote support services nationwide.

How quickly can you respond to service requests?

We offer same-day service for most requests. Emergency support is available for critical issues.

Do you offer remote support?

Yes! We provide secure remote assistance for many issues. Your passwords and sensitive data stay completely private - we never ask for them.

What are your service rates?

Our rates vary by service type and complexity. Contact us for a free consultation and accurate estimate.

Do you work with both businesses and individuals?

Yes, we provide IT services for both business clients and individual home users.

What types of computer problems can you fix?

We handle hardware repairs, software troubleshooting, virus removal, data recovery, network issues, and much more.

Do you build custom websites?

Yes! We specialize in custom web development using modern technologies like Next.js, React, and responsive design.

What payment methods do you accept?

We accept credit cards, debit cards, and electronic payments through our secure payment system.

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

Email: info@pennkraft.tech
Phone: (925) 240-3342